WGBH

Skills: Information Architecture, Wireframing, Content Management,

Public media powerhouse WGBH serves New England, the nation, and the world with educational content that informs, inspires, and entertains. Miller Systems is responsible for redesigning, reorganizing, and re-implementing the WGBH intranet – a much used resource by hundreds of WGBH employees. To speed time-to-launch and maintain current brand identity, we based the design of the pages on the current public-facing website. We worked diligently to distill a usable and coherent knowledge center from the existing, but poorly maintained, intranet and then implemented it using SharePoint as a web content management tool (to tie in with other internal infrastructure projects.) The WGBH intranet is not publicly available.

Information Architecture. Forging a coherent focus to thousands of web pages spread across hundreds of micro-sites was no easy task. Working closely with SNHU stakeholders and other Miller Systems team members, Rob helped SNHU develop an information architecture strategy to prioritize “SNHU Online,” but remain easily navigable by on-campus students and faculty. Although the design has since been changed, the core IA solutions remain in place to this day.

Wireframing. Once the IA was firmly established, Rob drafted dozens of wireframes and functional specifications (hundreds of pages of documentation!) corresponding to the variety of purpose-built experiences required to implement SNHU’s strategy. These detailed plans guided and focused the graphic design and the content management implementation.

Content Management. Led by Rob, the content management team at Miller Systems collaborated with SNHU designers and developers to site strategies outlined in the IA and functional specifications. Not only did Rob help to develop the CMS templates in use for the website, but also created special tools for managing the content migration and site readiness effort within the CMS itself.